1. Quotations & Validity

• Quotes are valid for 14 days and subject to a site survey.
• Installation dates may be adjusted by +/- 5 working days.

2. Payment Terms

• 50% deposit upon quote acceptance and installation booking.
• 20% on completion of base coats.
• 20% on completion of top coats.
• 10% on completion of sealant coats.
• Custom or bespoke products are non-refundable once ordered.
• Deviation from agreed payment terms may result in job cancellation and applicable penalties.
• Deposits are non-refundable if cancelled within 14 days of installation.

3. Customer Obligations

• Ensure rooms are empty, dry, dust-free, and free from other trades.
• Substrates must be firm (no flex or movement), flat (within 3mm), dry (<75% Hydrometer reading), and untreated by water/moisture 2 weeks before works.
• Prior to installation, underfloor heating must be fully commissioned, gradually heated over 2–3 weeks, and put through a heating and cooling cycle.
• Maintain temperature >18°C and <80% humidity 24h before to 48h after installation.
• Prevent access to surfaces for 48 hours post-application.
• Provide water/electric supply (240V/110V), overhead lighting, and warm air heating (no gas heaters).
• Allow unobstructed access and delivery logistics (including trucks/vans).
• Provide compliant waste disposal and skips for commercial projects.
• Failure to meet obligations may incur additional charges or defects at customer's risk.

4. Project Changes & Postponements

• Changes must be submitted in writing no later than 2 weeks prior to start.
• Late postponements incur:
  - £500 per week for scheduling changes.
  - £600 per day for on-site cancellations.

5. Installation Scope

• Final invoice is based on in-situ measurements.
• Quoted sqm rates may change according to the final measured area.
• Pricing assumes one-phase installation.
• Additional costs apply for weekend or out-of-hours requests.
• Travel/accommodation for projects >30 miles from Cheltenham may incur extra costs.

6. Colour & Finish Variability

• Microcement is a handmade product and subject to natural variation:
  - Minor colour or sheen differences
  - Visible application strokes or dust particles
• UV protection reduces, not eliminates, discolouration.
• Appearance varies by site and is not guaranteed to match samples exactly.
• Samples are indicative only; first is free, extras £150 each.
• Decoration/touch-up around skirting is the customer's responsibility.

7. Post-Installation Maintenance

• MUK Microcement UK Ltd surfaces are not fully resistant to abrasives, dyes, or softening agents.
• Customers must follow provided maintenance guides to retain surface quality and warranty.

8. Warranty

• Workmanship is guaranteed for 5 years against application defects.
• Warranty excludes:
  - Substrate issues, misuse, damage from third parties
  - Changes due to wear, UV, or improper maintenance
  - Damage from failure to comply with customer obligations

9. Cancellation & Cooling-Off

• Domestic customers may cancel within 14 days of contract (in line with UK Consumer Contracts Regulations).
• Cancellations after 14 days incur costs for any custom orders or preparation work undertaken.

10. Change Control & Variations

• Any additional scope or changes must be agreed in writing.
• Extra works will be priced separately and must be approved before proceeding.

11. Sign-Off

• The client must inspect and sign off the works within 5 working days of completion.
• Failure to raise any defects within this time constitutes acceptance.

12. Force Majeure

• MUK shall not be liable for delays due to events outside reasonable control (e.g., extreme weather, pandemics, supply chain disruptions).

13. Limitation of Liability

• MUK's liability is limited to the value of the contract.
• No liability for indirect or consequential losses.
• Not responsible for substrate-related failures unless treated in scope.

14. Data Protection

• Customer data will be handled per GDPR. We do not share data with third parties outside of fulfilling contractual obligations.

15. Governing Law & Dispute Resolution

• These terms are governed by the laws of England and Wales.
• Disputes shall be resolved amicably or via the Courts of England and Wales.